Privacy Policy

• Contact information you provide, such as your full name, email address, and phone number.
• Service request details, such as the service you’re requesting, service/pickup/drop-off address, preferred date and time, and any project notes you share with us.
• Communications you send us through our website forms, phone, email, or text message.
• Basic technical information (such as IP address, browser type, and pages visited) collected automatically through our website hosting and security infrastructure.

• To respond to and fulfill your appointment or service request.
• To communicate with you about your request or appointment by phone, email, or text message — including confirming, scheduling, or rescheduling a visit.
• To maintain business and service records.
• To comply with legal obligations, and to protect against fraud, abuse, or misuse of our services or Site.

We do not currently use third-party advertising or analytics cookies on the Site. Our Site may use a limited number of essential cookies required for basic security and functionality (for example, keeping a staff member securely signed in to our internal scheduling system). These essential cookies are not used to track visitors across other websites or for advertising purposes. If that changes in the future, we will update this policy.

If you provide a mobile phone number and consent to receive text messages — for example, when submitting an appointment request through the Site — Elite Home Sources may send you SMS/text messages related to that request.

• These messages are transactional/service-related and may include appointment request confirmations, scheduling updates, appointment reminders, on-the-way/status notifications, and service completion communications.
• Message frequency varies based on the customer’s appointment/service activity.
• Message and data rates may apply.
• Customers can reply STOP to opt out of SMS at any time, and HELP for help.
• SMS consent is not a condition of purchasing any services from Elite Home Sources.

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties for their own marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

Elite Home Sources may use service providers necessary to operate our business and communications systems — for example, a text-messaging or appointment-scheduling platform that sends messages on our behalf. These service providers only handle information as needed to provide those services to us, are subject to appropriate data handling and confidentiality obligations, and are not permitted to use your mobile number or consent information for their own marketing purposes.

Other than the service providers described above, we do not sell or rent your personal information. We may share information where required to do so by law, subpoena, or other legal process, or where necessary to protect the rights, property, or safety of Elite Home Sources, our customers, or others. If Elite Home Sources is ever involved in a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction, subject to this policy or a successor policy.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• Reply STOP to any text message from us to opt out of future SMS messages, or HELP for help.
• You may contact us at any time using the information below to ask what information we have about you, or to request a correction or deletion.

We do not currently send marketing emails. Emails you receive from us relate directly to a request or appointment you submitted.

Our Site and services are directed to adults seeking home services and are not intended for children under 16. We do not knowingly collect personal information from children under 16.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Your continued use of the Site after a change is posted constitutes acceptance of the updated policy.

Questions about this Privacy Policy or your information? Contact us:

• Email: info@elitehomesources.com
• Phone: (513) 615-2851

See also our Terms & Conditions.